For the Spraul family, building a new home wasn’t a new experience—it was their fourth. After living in Kansas City for 15 years and working with three different builders in the past, they’d grown accustomed to the challenges, frustrations, and unmet expectations that can come with the process. When it came time to build again, they were hesitant but hopeful that this time might be different. That’s when they found Ashlar Homes—and everything changed.

“Working with the Ashlar team has been absolutely amazing. I’ve lived in KC for 15 years and through moving around to different parts of the city I had actually built a home with three different builders before Ashlar. All three of those experiences were unpleasant experiences. We figured that’s just what you get when trying to build a new home.”

A Fresh Start with Ashlar

From the very first meeting with Kristi Pinnick, the experience felt refreshingly different.

“We were pretty jaded going into it from all of our past experiences, but that changed on day one. We met Kristi and were blown away with the level of customer service and attention to detail across the entire process.”

The care and communication didn’t stop after the sale. Throughout the build process, the Ashlar team kept the Sprauls informed every step of the way—something they hadn’t experienced before.

“We were constantly informed on progress of our home throughout the build. That is something we hadn’t had before without having to ask ourselves. Kristi has put together a great team that we loved working with.”

Details That Make the Difference

As closing day approached, the Sprauls prepared themselves for what had always been a stressful part of the process—the final walkthrough. Their past experiences with other builders had left them expecting a long list of missed details. But when they stepped into their new Ashlar home, they were amazed.

“We couldn’t believe how perfect the house was when we walked in. They really pay great attention to the little details, and it stands out. The few things we did mark, they didn’t push back on at all—unlike our other builders.”

A Seamless Experience from Start to Finish

From the first conversation to the final walkthrough and beyond, the Spraul family’s homebuilding journey was smooth, transparent, and enjoyable—a first for them.

“From day one all the way through the new home warranty, we’ve been blown away. We’ve interacted with so many different people from the various roles in the company, and there wasn’t a single one who wasn’t so nice and professional. From somebody who has interacted with so many builders in the area—take it from me, this team is the best.”

At Ashlar Homes, stories like the Spraul family’s are at the heart of what we do—creating homes built with care, craftsmanship, and connection.

See what makes Ashlar Homes different!